Common Questions

What is a pickup location?

Pickup Locations are simply places where we meet you with your order. Common locations are home driveways or parking lots. Each location is organized by a volunteer Location Leader who helps to facilitate each delivery.

How do pickup days work?

Arrive at the pickup location at your scheduled time. You will be greeted by your farmer or our farm's friendly pick-up hosts. Provide the name on your order and we will provide you with all items in your order. Double-check that you have received everything from your order. You have already paid via credit card so you are good to go and can head home with fresh and healthy food.

What should I bring on pickup day?

We encourage you to bring a copy of your order's confirmation email or have it accessible on your phone. This can help speed up the process. Please bring your own coolers and/or bags or boxes to carry your items home in.

How do I add to my current order?

You can simply login anytime before your upcoming deadline and add to an existing order.

What payment methods are accepted?

We accept all major credit/debit cards as our sole payment method. At the time of placing your first order you will be prompted to add a credit card to your account. Once finalized, your order's total will be charged to your card on file and your receipt will be emailed.

Is there a delivery fee?

There are no delivery fees when picking up your order from one of our PEC pick-up locations. There is a $8.95 or $5.95 handling charge for all other locations to help cover fuel and labour costs.

When are the order deadlines?

Most order deadlines are 2 days prior to the delivery date. Until then, you can edit your order simply by adding products to your cart.Our deadlines are firm. Please be sure your order is in on time! You will be unable to place an order for your location after the deadline.

Ordering Policies

Order totals are estimated

Since many items are priced by the pound, your final total may be a little more or less than your order's initial estimated total. Once finalized, your total will be charged to your credit card on file and your receipt will be emailed.

Payment is required before pickup

We accept all major credit/debit cards as our sole payment method. At the time of placing your first order you will be prompted to add a credit card to your account. Once finalized, your order's total will be charged to your card on file and your receipt will be emailed. (Due to liability and efficiency reasons we no longer accept cash or check payments at pickup. Thank you for your understanding as we attempt to reduce unnecessary liabilities for our delivery personnel.)

Cancellations & missed pickups

ALL orders require a 24-hour cancellation notice prior to your scheduled pickup time. If you miss your pickup without providing a 24-hour cancellation notice, a 10% or $10 minimum restocking fee will be charged to your credit card on file (routine occurrences will result in cancellation of service).

Be sure to mark your calendars for your order pickup date and precise scheduled pickup time! To be fair to other customers we cannot wait on latecomers. If you show up late, our delivery truck will already be in transit to the next stop.